Website maintenance agreement template
A care plan is the easiest recurring revenue a web designer can add. The agreement has to say exactly what a month includes, because "maintenance" means everything to a client and something specific to you.
The template
1. PlanEach month Provider will: apply platform, theme and plugin updates; take and store [weekly] backups for [30] days; monitor uptime; and provide up to [2] hours of content changes and small fixes.
2. ResponseRequests are acknowledged within [1] business day. Site-down issues are worked on within [4] hours during business hours. Emergency work outside business hours is billed at [rate] per hour.
3. Not includedNew pages, features, redesigns, SEO, copywriting, and fixing issues caused by third parties or by Client's own changes. These are quoted separately.
4. Hosting and licencesHosting, domain, SSL and premium plugin licences are billed directly to Client or invoiced at cost. Provider is not responsible for outages caused by the host.
5. Fee and term[amount] per month, invoiced on the 1st, due on receipt. Month to month; [30] days' notice to cancel. Unused hours do not roll over.
6. Access and backups on exitOn cancellation Provider hands over admin access and the latest backup. Provider's access is removed at that point.
Save the care plan as a client in Paperwork and the monthly invoice takes ten seconds.Paperwork fills the proposal, contract, invoice, SOW, NDA and change order from one form, and your client signs from a link. $19 once. Try the free demo first.
Two hours, then quote
The included hours are what make the plan feel valuable; the "not included" list is what keeps it profitable. A page redesign is a project, not maintenance.
Site-down promise
Four business hours is a promise you can keep. "Immediately" is not.